Terms and Conditions

GOATNESS is an online store dedicated to selling sports products and fightwear. For purposes of these Terms and Conditions, any reference to GOATNESS, us or our store will be understood as referring to the website operator.

The official contact for questions, requests, exchanges, returns or claims is info@goatnessfightwear.com.

The user agrees to use this website lawfully, responsibly and according to these Terms and Conditions. The user may not take actions that affect the operation, security, integrity or availability of the site.

GOATNESS may restrict access to users who misuse the platform or attempt to breach its systems.

GOATNESS seeks to ensure that product information, images, colors, sizes, descriptions and characteristics are clear and accurate. However, minor differences may exist between the images shown and the physical product due to lighting, screen, availability or production adjustments.

The user is responsible for carefully reviewing product information before making a purchase.

Product availability is subject to existing stock at the time of purchase. If, due to an inventory error, a purchased product is unavailable, GOATNESS will contact the customer to offer a solution, product exchange, restock wait or refund of the amount paid.

Prices published on the website are expressed in Chilean pesos, unless another currency is expressly indicated.

GOATNESS may modify prices, promotions, discounts and commercial conditions at any time. The valid price for a purchase will be the one informed when confirming the order.

Promotions, discount codes, offers or benefits will have the validity, conditions and restrictions informed in each case. Unless expressly indicated, discounts are not cumulative.

GOATNESS may end promotions when their validity expires, associated stock runs out or evident publication errors exist.

To purchase from GOATNESS, the user must select products, review sizes, quantities and shipping details, and complete payment through the available methods on the site.

The purchase will be understood as confirmed once payment is approved and the corresponding confirmation is issued.

Available payment methods will be informed during checkout. Transactions may be subject to security validations by the payment provider, issuing bank or corresponding platform.

GOATNESS does not store complete bank card data or user financial credentials.

Shipments will be made to the address indicated by the customer during purchase. It is the customer's responsibility to provide complete, correct and updated information.

Delivery times may vary by destination, logistics operator, product availability, season, contingencies or external causes outside GOATNESS control.

Exchange or return requests must be made within the periods established by applicable regulations and the policies informed by GOATNESS.

The product must be unused, in good condition, with tags, original packaging when applicable and proof of purchase.

When applicable under Chilean law, the consumer may exercise the right of withdrawal within the corresponding legal period.

Exceptions may exist when the product has been used, customized, damaged by the customer or when regulations allow this right to be excluded.

Products include the legal warranty established by Chilean regulations when they have manufacturing failures, defects or are not suitable for their intended use.

The warranty does not cover damage resulting from misuse, normal wear, improper washing, impacts, alterations, external intervention or failure to follow care instructions.

The customer must follow the use, washing, drying and conservation instructions indicated on labels, product pages or official GOATNESS communications.

Failure to follow these instructions may affect product lifespan and exclude warranty application when the damage results from that failure.

All website content, including brand, logos, designs, photographs, texts, graphics, visual pieces, trade names and identity elements belong to GOATNESS or their respective owners.

Reproduction, use, distribution, modification or exploitation without prior written authorization is prohibited.

The user may create an account when the site allows it. The user will be responsible for keeping credentials confidential and for all activity carried out from the account.

GOATNESS may suspend accounts linked to misuse, fraud, false information or breach of these Terms and Conditions.

GOATNESS may contact the customer by email, phone, messaging or other channels informed during purchase to manage orders, payments, shipments, exchanges, returns or questions.

Commercial communications will be subject to user consent when applicable.

GOATNESS will process users' personal data according to applicable Chilean law and only for purposes related to site operation, purchase management, shipping, customer support, communications and compliance with legal obligations.

The user may exercise the rights that apply under current regulations by writing to info@goatnessfightwear.com.

The website may contain links to external platforms, payment gateways, social networks or other third-party sites.

GOATNESS is not responsible for the content, policies, practices, security or availability of those external sites.

GOATNESS will not be responsible for damages resulting from improper use of the site, interruptions due to external technical causes, third-party errors, force majeure, unforeseeable events, connectivity failures or actions outside its reasonable control.

GOATNESS liability will be limited to what is established by applicable law.

GOATNESS may update or modify these Terms and Conditions when necessary due to legal, commercial, operational or technical changes.

The current version will be the one published on this website at the time of the user's visit or purchase.

These Terms and Conditions are governed by the laws of the Republic of Chile.

Any dispute will be submitted to the competent courts according to Chilean regulations, without prejudice to the consumer rights that may apply.

For questions, requests, claims, exchanges, returns, warranty or any communication related to these Terms and Conditions, the customer may write to info@goatnessfightwear.com.