Refund Policy

This Refund Policy applies to products purchased directly through the official GOATNESS website.

It does not apply to products purchased in stores, marketplaces, distributors, resellers or other external channels. In those cases, the customer must manage the request directly with the channel where the purchase was made, according to its own policies.

For purchases made online, the consumer may have the right to withdraw within the applicable legal period.

In Chile, the right of withdrawal allows a customer to cancel a distance purchase within 10 days after receiving the product, whenever applicable and before the product has been used. If the company does not send written confirmation of the contract when required, the period may extend up to 90 days.

To exercise the right of withdrawal, the product must be unused, in perfect condition, with tags, original packaging when applicable, accessories, receipt or proof of purchase, and without signs of washing, stains, odors, wear, damage or alteration.

To request a refund, the customer must meet the following conditions:

The product must have been purchased on the official GOATNESS website. The request must be made within the periods indicated in this policy or in applicable regulations. The product must be unused, unwashed, undamaged and suitable for review.

The product must keep tags, original packaging and accessories when applicable. The customer must present proof of purchase, order number or confirmation email. The product must not show signs of misuse, improper handling, normal wear, accidental damage, stains, odors, alterations or third-party intervention.

GOATNESS may reject a refund request if the product does not meet these conditions, without prejudice to the consumer's legal rights.

For hygiene, personal use and product preservation reasons, regret-based refunds will not be accepted for products that have been used, washed, altered or are not in original condition.

Regret-based refunds will also not be accepted for products with stains, odors, sweat, makeup, deodorant or signs of use; damage caused by incorrect washing; cuts, tears, snags or deterioration attributable to the customer; missing tags or original packaging when applicable; modifications, adjustments or interventions made by the customer or third parties; or products returned outside the applicable period.

If the product has a manufacturing failure, defect or issue not attributable to customer use, the consumer may exercise the rights that apply under the applicable legal warranty.

In Chile, the legal warranty allows the consumer to choose between free repair, product exchange or money refund when a new product has defects, is not suitable for normal use or does not meet the conditions informed. This right can currently be exercised for 6 months from product reception.

To evaluate a warranty case, GOATNESS may request photographs, videos, a description of the problem, proof of purchase, order number and physical review of the product.

The legal warranty does not apply if the damage is due to product misuse, incorrect washing or care, natural wear from use, accidental damage, handling, modification or repair by third parties, use contrary to care instructions, improper exposure to heat, chemicals, abrasive surfaces or other external factors.

If the customer wants to exchange a product for size, color or personal preference, the request will be subject to stock availability and the conditions of this policy.

The product must be unused, unwashed, in perfect condition, with tags and original packaging when applicable.

Shipping costs associated with an exchange for size, color or preference may be paid by the customer, unless the exchange is due to an error attributable to GOATNESS.

If stock is not available to complete the exchange, GOATNESS may offer alternatives, store credit, coupon or refund, depending on the case and applicable regulations.

If you receive a product different from the one purchased, an incorrect size, a wrong color or an incomplete order due to an error attributable to GOATNESS, you must contact us as soon as possible.

In these cases, GOATNESS will evaluate the situation and, if applicable, manage a solution at no additional cost to the customer, which may include exchange, replacement or refund.

To review the case, we may request photographs of the received product, packaging, shipping label and proof of purchase.

If you receive a product damaged during transport, you must contact us within 48 hours after receiving the order.

You must send clear photographs of the received product, detected damage, external packaging, shipping label and order number.

GOATNESS will review the case with the logistics operator and may offer a solution as applicable, including exchange, replacement or refund.

To request a refund, exchange or warranty review, you must write to info@goatnessfightwear.com.

The email must include full name, email used for the purchase, order number, purchased product, reason for the request, photographs or videos if applicable, and proof of purchase or order confirmation.

Once the request is received, GOATNESS will review the background information and respond with the next steps.

Do not send products back without prior authorization. Returns sent without approval or without sufficient information may not be processed correctly.

When the product must be physically returned, GOATNESS will review its condition upon receipt.

Refund approval will depend on the product meeting the conditions indicated in this policy and in applicable regulations.

If the product does not meet the requirements, GOATNESS may reject the refund and contact the customer to coordinate pickup or reshipment of the product, whose costs may be paid by the customer.

Once the request is approved and the product is received when applicable, GOATNESS will process the refund through the same payment method used in the purchase, unless another permitted alternative is agreed.

The time for the money to appear will depend on the bank, card, payment gateway or financial platform used.

As a general reference, internal refund processing may take between 5 and 10 business days from approval. The final posting time may vary depending on the financial institution.

Shipping costs associated with a return may vary depending on the reason for the request.

If the return is due to regret, size change, color change or personal preference, shipping costs may be paid by the customer.

If the return is due to a manufacturing defect, order error or cause attributable to GOATNESS, the brand will evaluate and, if applicable, assume the associated logistics costs.

GOATNESS may issue partial refunds in specific cases, such as products purchased with discounts, promotions, coupons, partially returned orders or situations where only part of the order qualifies for return.

The refunded amount will depend on the value actually paid by the customer, excluding applied discounts, promotional benefits or non-refundable costs when applicable.

Products purchased on promotion, discount, clearance or special campaign will be subject to the same applicable legal warranties.

However, exchanges or returns for personal preference may be subject to specific conditions informed at the time of purchase, always respecting the consumer's non-waivable rights.

If a purchase was made fully or partially with a gift card, coupon, promotional code or store credit, the refund may be made through the same method originally used or through store credit, as applicable.

Promotional coupons, discounts or benefits applied to a purchase will not necessarily be reactivated after a return, unless GOATNESS indicates otherwise.

If the order had free shipping for meeting a promotional condition and a later return means the order no longer meets that condition, GOATNESS may evaluate whether the logistics cost should be deducted from the refundable amount, provided this was informed and is permitted by applicable regulations.

GOATNESS may reject refund, exchange or return requests when there are signs of fraud, abuse, manipulation, misuse, return of products different from those sent, tag alteration, false information or breach of this policy.

This authority does not limit the legal rights that correspond to the consumer under applicable regulations.

This Refund Policy complements the Shipping Policy, Privacy Policy and Terms and Conditions published on the GOATNESS website.

In case of doubt, it will always be interpreted respecting the consumer's non-waivable legal rights.

GOATNESS may update or modify this Refund Policy when necessary for operational, commercial, legal or logistics reasons.

The current version will be available on this same page and will take effect from its publication.

If you have questions or want to request a refund, exchange or warranty review, you can contact GOATNESS.

Email: info@goatnessfightwear.com