Privacy Policy

GOATNESS is responsible for processing personal data collected through its official website, online store, forms, commercial communications, purchase processes, customer support and associated digital channels.

For privacy, personal data or rights-related questions, you can write to info@goatnessfightwear.com.

This Privacy Policy applies to all people who visit, browse, purchase, create an account, complete forms, subscribe to communications or interact with GOATNESS through the official website.

It does not apply to third-party websites, platforms, applications or services that may be linked from our store. Those third parties have their own policies and conditions.

We may collect data such as name, last name, email, phone, shipping address, billing address, commune, city, region, country, order number, products purchased, purchase history, support requests and communications sent to GOATNESS.

We may also collect technical information related to site use, such as IP address, device, browser, operating system, visited pages, access date and time, browsing behavior and cookies.

Payments made in our store may be processed by payment gateways, banks, card issuers or other authorized external providers.

GOATNESS does not store full bank card details, passwords, security codes or sensitive financial credentials. Payment information is processed according to the security standards of the corresponding provider.

We use your personal data to manage purchases, process payments, confirm orders, coordinate dispatches, issue receipts, answer questions, manage exchanges, returns, refunds, warranties and provide customer support.

We may also use information to improve the browsing experience, prevent fraud, protect site security, comply with legal obligations, perform internal analysis and send commercial communications when applicable.

Data processing may be based on the execution of a purchase or contract, compliance with legal obligations, consent provided by the user, GOATNESS legitimate interest in operating and protecting its online store, or the need to respond to customer requests.

When processing requires consent, you may withdraw it according to applicable regulations and through the enabled channels.

If you create an account in the store, we may keep information needed to identify you, make future purchases easier, show order history, manage saved addresses and improve your customer experience.

The user is responsible for keeping their credentials confidential and informing GOATNESS if they detect unauthorized use of their account.

GOATNESS may send communications about products, launches, promotions, news, benefits, stock availability or commercial campaigns when you have authorized receiving them or when applicable regulations allow it.

You may request to stop receiving commercial communications using the available unsubscribe mechanisms or by writing to info@goatnessfightwear.com.

Our site may use cookies, pixels, tags, identifiers and similar technologies to enable store operation, remember preferences, analyze traffic, measure performance, improve browsing and personalize content or ads.

The user can configure their browser to block, delete or limit cookies. Some site functions may not operate correctly if certain necessary cookies are disabled.

We may use analytics tools to understand how users interact with the site, which pages they visit, which products they review, which devices they use and how we can improve the shopping experience.

The information obtained may be processed in aggregate or statistical form to optimize design, performance, navigation, content, campaigns and commercial processes.

GOATNESS may use its own or third-party advertising tools to show ads related to our products on digital platforms, social media, search engines or other channels.

These tools may use cookies, pixels or identifiers to measure campaigns, create audiences, limit ad frequency or show relevant content according to the user's interaction with our store.

We may share personal data with providers that help us operate the store, such as e-commerce platforms, payment gateways, logistics operators, email services, marketing tools, analytics, support, hosting, security and administrative systems.

These third parties should only process the information necessary to provide their services and according to their own security, confidentiality and data protection obligations.

Some technology providers used by GOATNESS may store or process information on servers located outside Chile.

When an international data transfer exists, GOATNESS will seek to ensure it is carried out through providers that apply reasonable security and information protection measures according to applicable regulations.

We will keep personal data for the time necessary to fulfill the purposes described in this policy, manage the customer relationship, respond to requests, comply with legal obligations, keep commercial records and resolve possible claims.

When the data is no longer necessary, we may delete, anonymize or block it according to our internal processes and applicable regulations.

GOATNESS adopts reasonable security measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure or destruction.

Although we work to protect information, no digital transmission or storage system is completely infallible. The user should also take measures to protect their devices, access and credentials.

According to applicable regulations, the user may request access, rectification, updating, deletion, blocking, opposition or information about the processing of personal data when applicable.

To exercise these rights, you can write to info@goatnessfightwear.com indicating your name, associated email, specific request and the information needed to verify your identity.

The GOATNESS website is not directed to minors. If a minor uses the store, they must do so with authorization and supervision from their parents, legal representatives or guardians.

If we detect that information from a minor has been collected without the corresponding authorization, we may delete it or take the measures that apply under applicable regulations.

GOATNESS may update this Privacy Policy when necessary for legal, technical, commercial, operational or security reasons.

The current version will be available on this same page and will take effect from its publication.

For questions about this policy or about the processing of your personal data, you can write to info@goatnessfightwear.com.