Shipping Policy

GOATNESS ships within Chile, subject to the available coverage of the logistics operators used by the store.

Some rural, remote or hard-to-access areas may have longer delivery times or delivery restrictions depending on carrier availability.

Once payment is confirmed, the order enters the preparation process. This may include stock validation, product review, packaging and handoff to the logistics operator.

Preparation times are independent from the transport deadline informed by the shipping company.

Delivery times are estimates and may vary by commune, region, logistics operator availability, high-demand dates, external contingencies or events outside GOATNESS control.

The informed delivery time begins when the order is dispatched, not from the exact moment of purchase.

The shipping cost will be shown during checkout before payment is confirmed.

The amount may vary by destination, weight, volume, active promotions or commercial conditions applied by GOATNESS.

The customer is responsible for correctly entering name, phone number, email, address, commune, region and any reference needed for delivery.

GOATNESS will not be responsible for delays, returns or failed deliveries caused by incomplete, incorrect or outdated information provided by the customer.

When the order is dispatched, the customer may receive tracking information through the registered email or the channels defined by the store.

Shipping status updates depend on the logistics operator and may not be reflected in real time.

The order may be received by the buyer or by an authorized person at the indicated address.

When receiving the package, we recommend checking the external condition of the packaging before accepting delivery.

If the package shows visible damage at delivery, the customer should leave a record with the carrier when possible and contact GOATNESS as soon as possible.

For proper review, photographs of the packaging, shipping label and received product may be requested.

If the carrier cannot deliver the order due to recipient absence, incorrect address, refusal of reception or another cause attributable to the customer, the order may be returned to origin.

In these cases, a new dispatch may generate additional costs that must be paid by the customer.

The customer may request an address correction or change only before the order has been dispatched.

Once handed to the logistics operator, any modification will depend on the carrier conditions and possibilities.

GOATNESS will not be responsible for delays caused by external events such as weather contingencies, road closures, high logistics demand, holidays, strikes, carrier errors or force majeure situations.

In case of delay, GOATNESS may support the customer by reviewing the shipment status according to the information available.

Products purchased as pre-order, launch or future-availability items will be dispatched according to the dates informed in the product listing or corresponding commercial communication.

If an order includes available products and pre-order products, GOATNESS may dispatch the complete order when all products are available, unless a different condition is indicated.

For questions related to dispatch, tracking, delays or delivery issues, the customer may contact GOATNESS through the email shown in this section.

To speed up support, we recommend including order number, buyer name and the email used for the purchase.